In 2021, we expect on-demand services. Want to watch the latest TV show? It’s waiting for you on your TV. Need to buy something urgently? Just open the homepage of an online store. We’re used to instant results, and customer service doesn’t need to be any different. Multilingual chatbots mean round-the-clock assistance, sales, and troubleshooting.
What are multilingual chatbots?
Chatbots simulate conversations with humans. They give automated responses to questions and statements, which might be limited or very complex.
While the most basic chatbots stick to an FAQ-style script, more advanced versions work with artificial intelligence that offers human-like live chats.
Multilingual chatbots handle these interactions in any number of languages, catering to customers from around the world.
Why use chatbots?
Save on costs
Chatbots aren’t just convenient for customers who need to access information quickly, they’re beneficial for businesses in other ways, too. A study from Juniper Research found that, by 2023, chatbots will save $7.3 billion on operational costs in the banking industry globally.
Engage customers
Meanwhile, multilingual chatbots help to engage international customers. They provide forms of personalization, adapting to the customer’s language and/or location and helping them feel the service is aimed at them.
Adapt to your business
Because chatbots are so flexible, their function can be tailored to your business needs. They can triage customers, help close sales, answer questions, make recommendations, confirm orders, process returns, assign requests to human agents, and more.
The future of chatbots – Trends in 2021 and beyond
Emotional language and personality features
Gartner explains that incorporating tone, emotion, and personality is critical to the success of chatbots. The language your chatbot uses reflects on your company. It should echo the values of your business and create a pleasant atmosphere.
This is also very important for multilingual chatbots. Customers from around the world should get the same impression about your brand, whichever language they speak to your chatbot in. For that reason, it’s best to contact a professional AI translation company to handle multilingual chatbot projects.
Transactional chatbots
Insider Intelligence predicts that global consumer retail spends via chatbots will reach $142 billion by 2024. Jumping on the bandwagon could help businesses boost sales.
Rather than simply answering questions or providing information, these transactional chatbots can interact with external systems to make a transaction within the conversation.
Multilingual chatbots
Imagine discovering a great online store from another country. It delivers to your area, but you’re having trouble finding the information you need about their returns policy. The chatbot icon appears and you type your question, only to find it doesn’t speak your native language. Do you try your best to make yourself understood, or do you find a store that makes shopping easier for you?
Multilingual chatbots can help businesses reach and engage wider audiences. Interactions feel personalized, as though the company’s products and services were made with them in mind. By choosing a professional AI translator, you know the tone of voice is just right, too.
Future Trans – AI Translators
We have over 25 years of experience in the industry. Our team specializes in localization and translation for MENA languages, including multilingual chatbots and AI translation.
As an ISO 17100 language services provider, we work to the highest standards. Please get in touch to discuss your next project.
Looking for more information? Have a look at our translation services page here
